Dear Msr. Endo,

You wrote about your commute on the 7 Line. I wish to respond to you.

I am sorry the post game Mets Express service is not good for you but I am delighted that the rush hour express service serves you well.

In order to provide the best service to all of our customers, very many of whom rely on local train service, with the exception of the Mets Express, we currently provide express service only during the morning and evening rush hours. We are constantly reevaluating the service we provide and perhaps in the future express service will be provided towards Willets Point before Mets games.

We considered opening trains on both sides as you suggested. The side of the Willets Point/Shea Stadium station where the train doors currently open has both more staircases and wider staircases than the side on which the train doors remain closed. It is our practice to keep the train in the station for a short time to maximize the number of trains that arrive. By opening doors on both sides, even if customers exit the train a little more quickly, the additional time it takes to open and close the doors on both sides of the train increases the amount of time the train stays in the station and reduces the number of trains that can arrive at the station. Because we want as many trains as possible to arrive at Willets Point/Shea Stadium before each game, we decided to open the doors on the one side with more staircases and wider staircases.

We are also frustrated that 74 Street/Broadway is not an express stop. This is the history. The 7 Line was laid out over two years from 1912 to 1913. The area developed as a result of the construction of the 7 Line. Broadway was not extended through this area until many years later. The Queens Boulevard Lines, which we now call the E, F, G, R and V Lines, were not even proposed until 1925 and not built until 1933. At that point, it was not possible to widen the 7 Line at 74 Street/Broadway and build express platforms without knocking down a lot of buildings.

We read every message from every customer and use your comments to improve the service we provide to you. We believe every message is a Rider Report Card in which you tell us how you want us to manage your 7 Line. Thank you for taking the time to share your valuable thoughts with us.

Thank you for your insight and e-mail to the MTA.

Besides the #7 Local is still a more realible and frequent that almost all of the other 'Local' trains in the NYC subway system so be grateful.

Besides the #7 Local is still a more realible and frequent that almost all of the other 'Local' trains in the NYC subway system so be grateful.

Until the MTA can figure out a realiable way to visually distinguish the (7) from the <7>, the 7 train will remain useless to many (inlcuding me).

The E is busier than the 7, but the local-only service at 74th is actually good for this. The E/F's capacity problems occur primarily west of Roosevelt. The 7's occur throughout the entire line, because it gets much of its ridership from stations east of 74th. So by discouraging transfers, the local-only service at 74th makes it less likely that commuters from Flushing, Corona, and Elmhurst will add to the crowding problems of QB Express.

A better suggestion would be a rebuild of the 7 line to four tracks, underground, from 34th Street and 12th Ave in Manhattan to continue part Flushing to run to Queens College, St. John's University, and Queensboro Community College.

i guess 74st will remain like columbus circle express on the ind and local on the irt which makes no sense